0 (533) 284 14 34
Cancellation and Refund Policy
GENERAL:
1. If you place an order electronically through the website you are using,
You are deemed to have accepted the preliminary information form and the distance sales contract.
2. Consumer Protection No. 6502 regarding the sale and delivery of the product they have purchased.
With the provisions of the Law on the Law and the Regulation on Distance Contracts (OG:27.11.2014/29188)
subject to other applicable laws.
3. The shipping charges, which are the product shipping costs, will be paid by the buyers.
4. Each product purchased, provided that it does not exceed the legal period of 30 days, is indicated by the buyer.
It is delivered to the person and/or organization at the address. If the product is not delivered within this period, Buyers
may terminate the contract.
5. The purchased product is delivered in full and with documents in accordance with the qualifications specified in the order.
required.
6. In the event that it becomes impossible to sell the purchased product, the seller is aware of this situation.
must notify the buyer of this in writing within 3 days from the date of receipt. within 14 days
The total cost must be returned to the Buyer.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
7. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time,
situation is notified to the Buyer. The buyer may cancel the order, replace the product with a similar product or prevent it.
may request that the delivery be delayed until it disappears. If the buyer cancels the order; to pay
If he has done it with cash, this fee will be paid to him in cash within 5 working days from the date of cancellation. Buyer,
If the customer has made the payment by credit card and cancels it, the product will still be within 5 working days from this cancellation.
the cost is returned to the bank, but the bank transfers it to the buyer's account within 2-3 weeks
possible.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
8. The buyer will inspect the contracted product before receiving it; the packaging is torn, etc.
damaged and defective goods / services will not be received from the cargo company. The received product is undamaged.
and will be deemed to be intact. The BUYER has to carefully protect the product after delivery.
If the right of withdrawal is to be used, the goods/services should not be used. Invoice is returned with the product
should be done.
RIGHT OF WITHDRAWAL:
9. BUYER; from the date of delivery of the purchased product to himself or to the person/organization at the address indicated.
within 14 (fourteen) days from the date of delivery, by presenting the SELLER's reason to the contact information below.
may exercise the right to withdraw from the contract.
10. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY NAME/TITLE: Cemilefendi Bitkisel ve Doğal Ürünler Baharat Gıda Kozmetik Sanayi ve
Ticaret Anonim Şirketi
ADDRESS: Selviltepe Mah. Kemalpasa Yolu Cad. No:43 Turgutlu/MANİSA
EMAIL: siparis@cemilefendi.com.tr
TEL: 0533 284 14 34
DURATION OF THE RIGHT OF WITHDRAWAL:
11. The costs arising from the use of the right of withdrawal belong to the SELLER.
12. In order to exercise the right of withdrawal, within 14 (fourteen) days, the SELLER must be registered.
Written notification by mail, fax, e-mail or whatsapp line 05332841434 and
The provisions of the product "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract
framework must not be used.
USE OF THE RIGHT OF WITHDRAWAL:
13. Invoice of the product delivered to the BUYER, (If the invoice of the product to be returned is corporate,
When returning it, it must be sent with the return invoice issued by the institution.
Order returns whose invoices are issued on behalf of institutions, unless a RETURN INVOICE is issued
will not be completed.)
14. The return form is complete with the box, packaging of the products to be returned, and gift products, if any.
and must be delivered undamaged.
RETURN TERMS:
15. The SELLER, within 14 days from the receipt of the withdrawal notice,
is obliged to pay the price to the BUYER.
16. If there is a decrease in the value of the goods due to the fault of the BUYER or the return
if it becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However
occurred due to the proper use of the goods or products within the period of the right of withdrawal.
The BUYER is not responsible for any changes or deterioration.
17. Due to the use of the right of withdrawal, the campaign limit set by the SELLER
If the amount is lowered, the discount amount used within the scope of the campaign will be cancelled.
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